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04/14/2025
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A knotted bones processing line is a production line designed to process and transform knotted bones, typically from animals, into finished products for various industries. These bones are often used in pet food production, especially for dog chews or treats.
This processing line is characterized by high automation, hygiene, safety, and energy efficiency. The advanced technology allows the equipment to perform various tasks automatically, significantly improving production efficiency. Designed with food safety in mind, the equipment uses easy-to-clean, stainless steel materials, ensuring compliance with strict hygiene standards. Additionally, the line is highly flexible, allowing adjustments to the processing of bones to produce various sizes and flavors of the final product based on market demand.
Used for Knotted Bones Production.
| Model | Output | Installed Capacity |
|---|---|---|
| DR – KF96 | 960pcs/h | 80kw |
Looking to create a unique pet food product? We provide full customization services, from concept to finished machine. Our engineering team uses CAD and 3D modeling to bring your ideas to life—fast and accurately. Let’s work together to build your next best-seller.
The Pet Knotted Bones Processing Line is specifically designed for the production of knotted bones used in pet treats. The key components of this processing line work together to ensure the efficient, high-quality production of knotted bones that are both safe and appealing for pets. The system includes:
① Control Cabinet
② Extruder
③ Cutter
④ Positioning Conveyor
⑤ Knots Former
⑥ Final Conveyor
The Knotted Bones Processing Line operates through a series of interconnected machines, each serving a specific function in the production process. Here’s a breakdown of how it works, step-by-step, including the role of each component:
Control Cabinet: Centralized control of the entire production line, adjusting parameters such as temperature and speed to ensure smooth production.
Extruder: Heats and compresses the raw materials (such as bone meal or meat by-products) into a uniform dough for shaping.
Cutter: Cuts the extruded dough into pieces of specific length, ensuring uniform size.
Positioning Conveyor: Transports the cut pieces to the next processing stage, ensuring proper alignment.
Knots Former: Shapes the cut pieces into knotted bone forms, mimicking traditional dog chews.
Final Conveyor: Moves the knotted bones to the final processing stages, including drying, flavoring, and packaging.
Each of these components works in harmony to produce knotted bones efficiently, ensuring a high-quality final product that meets safety and hygiene standards.
By choosing the Darin Knotted Bones Processing Line, you are ensuring your business has access to cutting-edge technology, reliability, and exceptional customer support. Let us help you take your production to the next level.
Motors from Darin Machinery are sourced from WEG with a 3-year worldwide guarantee or Siemens.Enjoy a reliable global after-sales service system.
Electric parts are from ABB or Schneider, easy to find replacments at local market.
PLC and touch screens from Siemens, Germany, are used by Darin Machinery to ensure easier operation and reduced labor requirements.
When faults occur, Darin Machinery’s touch screens display relevant information, making it easy to diagnose and resolve issues quickly.
Darin Machinery control cabinets are equipped with 24V safe voltage, ensuring operator safety even electrical leakage occurred.
Darin Machinery includes three types of protectors over-current, over-voltage, over-heat to ensure machine and operator safety.
Servo follows the cutting size more accurately, rolling cutting can cut products with strong toughness, such as cowhide products, and the cutter does not cut the conveyor belt.
The end of the conveyor belt has a small turning radius, which makes material transportation smoother.
Its components are arranged for quick disassembly, ensuring efficient upkeep and hygienic operation.
All cover bodies, mesh belts, and parts in contact with materials at Darin Machinery are made of food-grade stainless steel 304, providing superior durability and safety.
Darin® Machinery is global leading manufacturer of pet food production lines, Darin® provide full-cycle, one-stop production equipment solutions for all types of pet food, pet treats & pet health products.
■ All machinery is certified with European CE Approval & ISO 9001 Certification.
■ Run in 99+ countries including USA, Germany, Japan, Italy, UAE, Australia etc.
■ Machinery Supplier of General Mills, Kelloggs, Melinda, Bill Gates foundation & Wanpi.
■ 290+ Invention patents & utility model patents.
■ Government-certified high-tech enterprise.
■ Member of APPA (USA) & Deputy President Unit of SDPIA.
■ Professional food machinery manufacturer with 18 years of experience.
Our extensive product range includes production lines for pet dry food, wet food, semi-moist food, and raw food, as well as common pet treats such as biscuits, jerky, dental chews, rawhide chews, and training treats. Additionally, we offer various food machinery production lines, puff snack machines, energy granola bar machines, and support equipment.
Darin Machinery’s equipment is operational in over 99 countries and regions, including the USA, Germany, Japan, Italy, Spain, the Netherlands, Australia, Canada, Holland, Saudi Arabia, Brazil, Mexico, Indonesia, Thailand, and more. Darin Machinery serves renowned clients worldwide, including General Mills, Kellogg’s, and the Bill & Melinda Gates Foundation, among top-tier pet food suppliers.
When purchasing the Knotted Bones Processing Line, you might be interested in the following questions.
Thank you for your question regarding the production speed of the Knotted Bones Processing Line.
The production speed depends on the specific model and level of automation, but here is a general overview:
Small-scale line (semi-automatic):
Production capacity is approximately 100–150 kg/hour, suitable for startups or pilot production.
Medium-scale line (automatic forming + drying + cutting):
Typically produces 200–300 kg/hour, ideal for mid-sized factories.
Large-scale fully automatic line:
Can reach up to 500–800 kg/hour, depending on rawhide quality, bone size, and shaping mold configuration.
Please note that the final output also depends on:
The type and thickness of rawhide used
The size and shape of the knotted bones
The number of forming stations and whether continuous drying and cutting systems are integrated
Once we know your target product specifications and production goals, we can recommend the most suitable model and provide technical data accordingly.
Yes, the Knotted Bones Processing Line supports a high level of automation to significantly improve production efficiency and reduce labor costs.
Depending on the selected model and configuration, the line can include:
Automatic Rawhide Feeding System – For consistent material supply with minimal manual handling.
Automatic Knotting Machine – Capable of forming knotted bones at high speed with uniform size and shape.
Conveyor Systems – Seamless transfer of products between stages (knotting, drying, cutting, packaging).
Automatic Drying Tunnel – Controlled temperature and airflow ensure efficient and uniform drying.
Automated Cutting and Trimming Units – For precision shaping and consistent product quality.
PLC Control System – Centralized touch screen control for all key processes, including real-time monitoring and fault detection.
Optional Robotic Arms or Pick-and-Place Systems – For integration with final packaging lines.
These automated processes not only enhance efficiency and consistency but also help improve hygiene and reduce human error in production.
If you're looking to scale up production or streamline operations, our fully automatic solution would be a strong fit. Let us know your target capacity, and we’ll recommend the optimal setup for your factory.
Yes, the Knotted Bones Processing Line can be fully customized to meet your specific production requirements.
We understand that different factories have unique needs depending on product size, raw materials, plant layout, and production goals. That’s why we offer flexible customization options, including:
Product Size and Shape Customization
Custom molds for different knot sizes (e.g. 3", 6", 10")
Optional shaping tools for other chew bone designs
Raw Material Adaptation
Adjustment for different rawhide thicknesses, textures, and moisture levels
Compatibility with various bone additives or flavors
Production Capacity Options
We provide lines from 100 kg/h to 800+ kg/h to match your output goals
Factory Layout Optimization
Custom design of line arrangement to fit your available floor space
Modular structure for flexible installation and future expansion
Integration with Existing Equipment
The line can be integrated with your current drying, packaging, or cutting systems
Control System Customization
PLC programming in your preferred language
User interface adjustments based on operator habits
Once you share your specific requirements (e.g. product size, daily output, workshop dimensions), we’ll create a tailored technical proposal and layout drawing for your reference.
Yes, the Knotted Bones Processing Line is designed to handle a variety of bone-related materials and can be adapted to suit different product types, including:
Knotted Rawhide Bones
The core function of the line is to process rawhide strips into tightly knotted bones in various sizes and shapes.
Custom molds and knotting units are available for different specifications.
Pressed Rawhide Bones
With slight modifications, the system can work with molds to press rawhide into bone shapes without knots.
Natural Bones (pre-treated)
While the main line is optimized for rawhide products, it can integrate with additional pre-processing units (e.g., sterilization, trimming) to handle natural bones if needed.
Flavored or Colored Bones
The system supports the application of liquid flavor coatings, meat paste fillings, or coloring agents for value-added products.
Vegetarian or Alternative Material Chews (Optional customization)
For clients producing plant-based or starch-based dog chews in bone shapes, we can customize extruders and forming systems accordingly.
In summary, our line is flexible and modular. By adjusting the feeding system, shaping tools, and drying settings, it can accommodate various bone materials and help you expand your product range efficiently.
Let us know your product portfolio or future expansion plans — we can design a solution that grows with your business.
Yes, the Knotted Bones Processing Line is built with high-quality, food-grade materials to ensure durability, hygiene, and long-term performance in demanding production environments.
Key materials and components include:
Food-Grade Stainless Steel (SUS304)
All parts in contact with rawhide or finished products are made from SUS304 stainless steel, which is corrosion-resistant, easy to clean, and compliant with international food safety standards.
Reinforced Frame & Structure
The machine frame is built with thick-walled stainless steel tubing for stability and reduced vibration during continuous operation.
Reliable Electrical & Pneumatic Components
We use internationally recognized brands (e.g., Siemens, Schneider, Omron) for motors, sensors, and control systems to ensure consistent and safe operation.
Wear-Resistant Parts
Key moving components such as forming molds, cutting blades, and conveyor belts are made from wear-resistant materials to extend service life and reduce downtime.
Waterproof & Dustproof Design
IP-rated electrical enclosures and sealed structures ensure safety and reliability even in humid or powder-heavy environments.
All materials and components are carefully selected to meet the requirements of pet food production standards and to support long-term, low-maintenance operation.
If you’d like, we can provide detailed material specifications and photos/videos of our workshop to showcase the build quality of the equipment.
The expected lifespan of the Knotted Bones Processing Line machinery is 8 to 10 years or more under normal operating conditions and with regular maintenance.
Key factors contributing to the long service life include:
High-Quality Construction Materials
The use of SUS304 food-grade stainless steel, wear-resistant components, and durable structural frames helps ensure long-term performance.
Advanced Engineering & Design
All mechanical and electrical systems are designed for continuous, high-load operation, with minimal downtime and high reliability.
Modular Design
Individual components such as forming units, conveyors, and dryers are modular and easy to replace or upgrade, extending the system’s usable life.
Routine Maintenance & Support
With proper daily cleaning, lubrication, and routine part replacements, many clients operate the machinery well beyond 10 years.
We also provide long-term technical support, spare parts supply, and remote diagnostics when needed.
Operating Environment
Clean, well-ventilated production areas with trained operators can significantly extend the machinery's life cycle.
In short, this is a robust, industrial-grade processing line built to last. If you're looking for a long-term investment with high ROI, this system is an ideal choice.
We would be happy to share customer case studies where our equipment has been running reliably for nearly a decade.
Yes, the Knotted Bones Processing Line is designed with energy efficiency and environmental responsibility in mind. We understand the importance of sustainable production in today’s pet food industry, and our equipment reflects that commitment.
Here’s how the line supports efficient and eco-friendly operations:
Low-Power Motors and Drives
All motors are selected for high performance with low energy consumption, often using variable frequency drives (VFDs) to optimize power usage based on real-time workload.
Insulated Drying System
Our drying tunnels and ovens feature high-grade thermal insulation to minimize heat loss and reduce energy consumption.
Automatic Controls
PLC-based control systems optimize energy use by managing heating, airflow, and timing with precision — avoiding unnecessary operation when not needed.
Food-Grade, Non-Toxic Materials
All materials used are compliant with international hygiene and safety standards, ensuring no harmful emissions during production.
Low Noise and Emission Design
Mechanical parts are engineered for low-vibration, low-noise operation, creating a safer and quieter working environment.
Waste Minimization
Rawhide trimmings and off-cuts can be recycled within the production process, reducing material waste.
Optional Air Filtration or Exhaust Systems
Depending on your local environmental regulations, we offer custom exhaust filtration systems to control odor and airborne particles during drying.
If environmental compliance is a priority for your factory or local market, we can further customize the system to meet ISO14001 or other energy-saving certifications. Just let us know your requirements.
Yes, the Knotted Bones Processing Line is designed to meet modern environmental standards, including requirements for low emissions, noise control, and clean production.
Here’s how our equipment aligns with environmental compliance:
Clean Heating Systems: The drying ovens and heating units use electric or clean-burning gas options, producing minimal emissions.
Optional Exhaust Filtration: For clients with strict air quality regulations, we offer custom exhaust filtration or odor treatment systems to reduce VOCs and odors during drying.
Closed-loop Air Circulation: In some models, heated air is recirculated to reduce energy loss and emissions.
Low-Noise Motors and Gearboxes: We select high-efficiency, low-decibel components that comply with industry noise regulations (typically below 75 dB during standard operation).
Sound-Insulated Covers: Key parts of the line can be equipped with noise-reducing panels or enclosures, especially in forming or cutting sections.
Smooth Transmission Systems: The line uses precision-built gear drives to minimize vibration and mechanical noise.
Our machines are designed to comply with environmental and safety directives such as:
CE (European Conformity)
ISO14001 (Environmental Management System) (optional for certified factories)
Local standards depending on the export destination (e.g. UL, CSA, EAC)
If you require equipment that meets specific national or regional environmental regulations, we can adjust the design or provide supporting certification and documentation accordingly.
Thank you for your interest in the Knotted Bones Processing Line.
The total cost of the line depends on several key factors, including:
We offer various models based on your desired output:
Small-scale line (100–150 kg/h): starting from USD 35,000–50,000
Medium-scale line (200–300 kg/h): around USD 60,000–90,000
Fully automated line (500–800 kg/h): approximately USD 100,000–150,000+
Semi-automatic lines: lower upfront cost, more manual labor
Fully automatic systems: higher efficiency and labor-saving, with integrated PLC control, conveyor systems, drying tunnels, and packaging units
The final price varies depending on whether you require:
Customized molds and sizes for knotted bones
Additional equipment like soaking tanks, air compressors, flavor coating machines, dryers, or robotic packaging
Special layout or adaptation for your workshop size
To provide you with an accurate quotation, we’d love to understand:
Your target output capacity
The types and sizes of bones you plan to produce
Your factory space/layout
Any specific automation or customization requirements
Once we have that information, we’ll send you a detailed technical proposal, layout drawing, and official quote.
Let us know when you’re ready — we’re here to help you build the right solution for your business!
Please feel free to reach out to discuss your preferred payment terms.
Thank you for your inquiry about the estimated delivery time for the Knotted Bones Processing Line.
The delivery time generally depends on several factors, including the complexity of the line, customization requirements, and the final production schedule. However, here is a typical breakdown:
Standard Models (semi-automatic or basic automatic lines):
The typical delivery time is 6–8 weeks from the date of order confirmation and receipt of deposit.
Customized or Fully Automated Lines:
For lines requiring specific configurations, custom molds, or additional features (e.g., flavor coating, drying tunnels), the delivery time can extend to 8–12 weeks.
Domestic (within China): Delivery to your facility will take an additional 1–2 weeks depending on your location.
International Shipping: For international orders, shipping time will vary based on your destination. Typical shipping times are 3–6 weeks by sea, depending on the distance and port of arrival.
Once the machinery is ready for shipment, installation and testing at your site will typically take 1–2 weeks, depending on the complexity of the line and the size of your facility.
If you require a faster turnaround, we can discuss expedited production and shipping options for an additional fee.
We’ll provide a detailed timeline upon receiving your order confirmation and final specifications. Please let us know your preferred delivery schedule, and we’ll do our best to accommodate it.
Yes, we prioritize reliable and on-time shipping to ensure that your Knotted Bones Processing Line arrives as scheduled and in excellent condition.
Experienced Logistics Partners:
We work with trusted international logistics providers (such as DHL, Maersk, and CMA CGM) who have a proven track record in handling industrial equipment and ensuring timely delivery worldwide.
Customs and Documentation:
Our team handles all customs clearance and necessary export documentation to ensure smooth international shipping and compliance with your country’s regulations. This helps to avoid any delays at customs.
Tracking and Monitoring:
Once the shipment is dispatched, we provide you with a tracking number so you can monitor the progress in real time. You will receive updates regarding any changes to the delivery schedule.
Quality Assurance:
The machinery is carefully packed and insured for transport to ensure it arrives safely. Our packing methods are designed to protect the equipment from damage during transit.
We understand the importance of timely delivery for your business operations. Based on our previous experience, 95% of our shipments are delivered within the estimated timeframe. While unforeseen factors like customs delays, weather conditions, or port congestion can occasionally affect delivery times, we actively monitor and communicate any potential delays as early as possible.
Rest assured that we are committed to providing a smooth, reliable shipping experience. If you have specific concerns or a strict timeline, please let us know, and we’ll ensure to plan the shipping accordingly.
We offer a comprehensive warranty for the Knotted Bones Processing Line to ensure that your investment is protected and that you can operate the equipment with peace of mind.
Standard Warranty Period:
1 year from the date of installation or 12 months from the date of shipment, whichever comes first.
Warranty Coverage:
The warranty covers manufacturing defects in materials and workmanship, including:
Mechanical parts (e.g., gears, motors, conveyors, molds)
Electrical components (e.g., PLC, control systems, sensors)
Structural components (e.g., frames, support structures)
Exclusions:
The warranty does not cover damage resulting from:
Improper installation or use
Wear and tear due to regular use (e.g., consumable parts like belts, seals, and cutting blades)
External factors such as natural disasters, power surges, or operator errors
Extended Warranty Options:
For clients seeking additional coverage, we offer extended warranty packages for up to 2–5 years. This can be discussed and tailored to your specific needs.
Post-Warranty Support:
After the warranty period, we provide ongoing technical support and supply of spare parts. We also offer maintenance contracts to ensure the line operates efficiently and extends its lifespan.
During the warranty period, we provide free repairs for any manufacturing defects.
For any issues outside of warranty, we offer cost-effective repair services and quick access to spare parts.
If you would like to learn more about extended warranty options or have any specific concerns about the warranty coverage, please feel free to reach out. We are committed to offering long-term support and ensuring that your production line operates smoothly.
Yes, the technical specifications of the Knotted Bones Processing Line can be customized to meet your specific production needs. We understand that different businesses have unique requirements, and our equipment is designed to be flexible and adaptable.
Production Capacity:
We offer multiple models with varying output capacities. Whether you need a small-scale line (100–150 kg/h) or a larger, fully automated line (500–800 kg/h), we can adjust the equipment to match your desired output.
Size and Shape of Knotted Bones:
Custom molds and shaping units can be designed to produce different sizes and shapes of knotted bones or other pet chew products according to your specifications.
Automation Level:
We offer both semi-automatic and fully automatic systems. If you require higher levels of automation, we can integrate additional features such as automatic packaging, robotic arms, and advanced control systems.
Material Handling:
The processing line can be adjusted to handle various types of rawhide, natural bones, or alternative materials such as flavored or vegetarian chews. We can modify feeding systems, shaping tools, and drying equipment to suit these different materials.
Additional Features:
If you require features like flavor coating systems, extra drying units, or specialized cooling systems, we can integrate these into the production line to meet your specific product requirements.
Energy Efficiency and Environmental Compliance:
If sustainability or energy efficiency is a key priority, we can offer options to reduce energy consumption, such as low-energy motors or recycling systems for waste.
Factory Layout:
The design of the production line can also be customized to fit your factory layout and space constraints, ensuring an optimal workflow and efficient use of space.
To ensure the line meets your exact requirements, we work closely with you to understand your production goals. Based on your input, we will provide you with a detailed technical proposal and layout drawings to match your needs.
Yes, we provide installation services for the Knotted Bones Processing Line to ensure that the equipment is set up correctly and operates efficiently from day one.
On-Site Installation:
Our experienced engineers and technicians will travel to your facility to install the equipment, ensuring all components are correctly assembled and connected.
Testing and Commissioning:
After installation, we will run a full system test to ensure that the line operates smoothly, including checking for product quality, production speed, and overall performance.
Training for Operators:
We provide on-site training for your operators and maintenance staff to ensure they are fully prepared to run the equipment safely and efficiently. This includes routine maintenance, troubleshooting, and adjustments.
Adjustment and Calibration:
We will make any necessary adjustments or calibrations to ensure that the equipment meets your specific production needs, including size, shape, and output capacity.
Post-Installation Support:
After installation, we provide ongoing technical support and are available for remote troubleshooting or follow-up visits as needed to ensure continuous performance.
For international clients, we arrange installation services through a combination of on-site support and remote assistance. Travel and accommodation costs for our technicians are typically covered by the client, but we can provide an estimated quote based on your location.
If you would like to schedule installation services or have specific questions about the process, please let us know, and we will coordinate everything for you.
Yes, we provide on-site commissioning assistance for the Knotted Bones Processing Line to ensure that the equipment is fully operational and meets your production standards.
Initial Setup and Assembly:
Our technical team will assist in setting up and assembling the equipment on-site, ensuring that all components are correctly installed and integrated into your production facility.
System Testing and Optimization:
We perform a comprehensive test run of the processing line to ensure everything is functioning properly. This includes checking:
Production speed
Bone shaping and sizing
Energy efficiency
Material handling systems
Adjustments and Calibration:
We will fine-tune the system to meet your specific production requirements, including:
Adjusting product size and consistency
Calibrating temperature settings for drying and curing
Optimizing automation settings for maximum efficiency
Operator Training:
During commissioning, we provide on-the-job training for your operators, covering:
How to operate the machinery safely and efficiently
Routine maintenance procedures to ensure longevity
Troubleshooting tips for common issues
Performance Monitoring:
Our technicians will monitor the initial production runs to ensure that the equipment is operating at its peak performance. We’ll make any necessary adjustments based on the test results.
Post-Commissioning Support:
After the commissioning phase, we provide ongoing support, including remote troubleshooting, to ensure that the line continues to run smoothly. If any adjustments are needed after commissioning, we are available for follow-up visits or remote assistance.
For international customers, we can provide on-site commissioning assistance with our engineers, with travel and accommodation costs typically covered by the client. We will provide a detailed estimate based on your location.
If you are ready to schedule on-site commissioning or have further questions, please feel free to reach out, and we’ll ensure the process goes smoothly.
Yes, we offer a routine maintenance plan for the Knotted Bones Processing Line to ensure that your equipment operates at peak performance and enjoys a long lifespan.
Scheduled Maintenance:
We recommend regular scheduled maintenance every 3–6 months (depending on your usage), which includes:
Checking and lubricating moving parts (e.g., motors, gears, conveyors)
Cleaning filters and ensuring airflow in drying or cooling units
Inspecting belts, seals, and hoses for wear and tear
Checking electrical components (e.g., sensors, PLC systems) for any faults or updates
Preventive Measures:
The maintenance plan also includes preventive tasks to minimize unplanned downtime, such as:
Replacing wearable parts before they fail (e.g., belts, cutting blades)
Inspecting and tightening fasteners to ensure equipment stability
Calibrating key equipment settings (e.g., temperature, speed, moisture levels)
Technical Support:
Our engineers are available for remote support and can assist with troubleshooting or provide advice on any unexpected issues.
For more complex repairs, we can schedule on-site visits as part of an extended service agreement.
Custom Maintenance Plan:
We can work with you to design a customized maintenance schedule that aligns with your production needs, operating hours, and specific requirements.
Training for Your Team:
We also offer training sessions to ensure your team knows how to perform basic routine maintenance, which can extend the life of the machinery and reduce the need for external service visits.
For clients who want additional peace of mind, we offer extended service contracts that include routine maintenance visits, priority support, and extended warranty coverage. These contracts are tailored to your specific needs and can be customized based on your usage and production schedule.
Please let us know if you would like more details on the routine maintenance plan or if you’re interested in setting up a service agreement for your equipment.
We understand that minimizing downtime is crucial to your business operations, and we take every step to ensure quick repairs and timely delivery of spare parts for the Knotted Bones Processing Line.
Standard Repairs:
For most standard repairs (such as replacing belts, seals, or electrical components), the downtime is typically between 1–3 hours. This can be done by your in-house team with basic training on routine maintenance or with our support if needed.
Complex Repairs:
For more complex issues, such as major mechanical or electrical failures, the downtime will depend on the specific problem. Generally, it may take 1–2 days to complete repairs if spare parts are readily available. In such cases, our technical support team will work quickly to minimize any disruption.
In-House Stock:
We maintain a stock of critical spare parts (e.g., motors, sensors, gears, belts) at our local warehouses to ensure quick dispatch. Most common spare parts can be shipped to your facility within 24–48 hours after placing an order.
Custom Parts:
For customized parts or specialized components, the delivery time may vary. However, we aim to deliver these parts within 7–14 days, depending on manufacturing and shipping times.
International Shipping:
For international clients, we work with reliable logistics partners to ensure fast international shipping. Typically, parts can reach you in 3–7 days, depending on your location and customs processing.
In case of urgent repairs or parts replacement, we offer emergency support. Our team can expedite the shipping of spare parts and, if necessary, arrange for an on-site technician to perform repairs as quickly as possible.
To further reduce downtime, we recommend keeping a small inventory of critical spare parts on-site, which can help ensure you have immediate access to replacement components.
We strive to ensure that your production line operates with minimal interruptions. If you would like to discuss spare parts options, repair services, or set up an inventory plan for essential parts, please feel free to reach out.
Yes, we offer operator training as part of our comprehensive support for the Knotted Bones Processing Line. Our goal is to ensure that your team is well-equipped to operate the machinery safely and efficiently, maximizing productivity and minimizing downtime.
Machine Operation:
We provide hands-on training for your operators on how to properly operate the processing line, including:
Starting and stopping procedures
Adjusting settings (e.g., production speed, temperature control)
Changing molds and configurations for different bone shapes and sizes
Routine Maintenance:
We train your team on basic maintenance tasks to keep the equipment running smoothly, such as:
Cleaning and lubricating components
Inspecting and replacing wear parts (e.g., belts, seals)
Identifying and troubleshooting common issues
Safety Procedures:
We emphasize safety protocols, ensuring that operators are aware of the hazardous areas of the machine and understand how to work safely with the equipment to prevent accidents.
Troubleshooting:
We teach your team how to diagnose common issues and perform simple troubleshooting to resolve problems without needing external support, which helps reduce downtime.
Advanced Features and Customization:
If the line is customized or has advanced automation features, we provide training on how to use these functionalities effectively and adjust the settings according to specific production needs.
Training Materials:
We provide training manuals and video guides for reference, so your operators can revisit key information as needed.
On-Site Training:
We offer on-site training at your facility, where our engineers will work directly with your team to ensure they are fully proficient in operating the line. This training is typically conducted during the commissioning phase of the equipment installation.
Remote Training:
If needed, we can also provide remote training via video calls, especially for follow-up sessions or updates on new features and maintenance procedures.
On-site training typically takes 1–2 days, depending on the complexity of the line and the experience level of your operators.
If you would like to schedule operator training or need more details about the training process, please let us know. We are committed to ensuring your team is well-prepared to handle the equipment efficiently.
Yes, we offer 24/7 technical support to ensure that you receive prompt assistance with any issues related to the Knotted Bones Processing Line. Our support services are designed to minimize downtime and ensure the equipment operates at its best.
Hotline Availability:
We provide a dedicated technical support hotline where you can speak directly with one of our experienced engineers. The hotline is available 24/7, so you can get support at any time, whether for troubleshooting, technical questions, or urgent issues.
Response Time:
Our support team aims to respond within minutes during regular business hours. For after-hours inquiries, we ensure a quick callback or direct assistance as needed.
Remote Troubleshooting:
We offer remote technical support, where our engineers can access your system (with your permission) to diagnose issues and guide you through troubleshooting steps. This allows us to resolve many issues remotely without the need for on-site visits.
Online Knowledge Base:
We maintain an online knowledge base that includes FAQs, guides, and technical manuals for the Knotted Bones Processing Line. You can easily find solutions to common problems, step-by-step maintenance instructions, and more.
Email and Ticketing System:
In addition to the hotline, you can also reach our support team via email or our ticketing system for non-urgent inquiries. We ensure all requests are tracked and addressed promptly.
For more complex issues, we offer video call support, where we can visually guide you through troubleshooting and repairs, especially if you need assistance with specific machine settings or adjustments.
If an issue cannot be resolved remotely, we can arrange for on-site support. Our engineers can visit your location to perform repairs, offer hands-on assistance, and ensure your line is fully operational again.
We are committed to providing quick and reliable technical support for all of our clients. If you need assistance or want to get more details about our support services, feel free to contact us.
Currently, customer reviews and testimonials for the Knotted Bones Processing Line are not publicly available. However, we encourage you to contact us directly for more detailed information. We can provide case studies, references, and testimonials from existing clients who have successfully implemented the equipment in their production facilities.
Request Client References: We can connect you with other customers in the industry who have used the processing line and can share their experiences.
Ask for Case Studies: We can provide you with detailed case studies that highlight the performance and reliability of the equipment in various production environments.
Arrange a Demo: If you're interested, we can arrange a demonstration at a facility that uses the equipment, allowing you to see it in action and ask questions directly.
Please feel free to contact us to discuss your specific needs and receive more in-depth information.
We take post-sale service very seriously and are committed to ensuring that any issues or complaints related to the Knotted Bones Processing Line are addressed promptly and effectively. Our goal is to provide ongoing support to ensure that your equipment continues to perform at its best throughout its lifespan.
24/7 Customer Support:
We offer 24/7 customer support via phone, email, and our online support platform. If you encounter any issues, our technical support team is ready to assist you at any time.
Initial Troubleshooting:
When an issue arises, our team will guide you through troubleshooting steps remotely, helping you identify and resolve common problems without the need for on-site visits.
Spare Parts Supply:
If the issue requires a replacement part, we ensure that spare parts are delivered quickly to minimize downtime. In many cases, we can ship parts within 24-48 hours for common components.
On-Site Support:
If the issue cannot be resolved remotely, we will arrange for on-site technicians to visit your facility and perform repairs or adjustments as needed. Our technicians are highly trained and capable of handling complex problems.
Complaint Resolution:
If a customer complaint is raised, we take a proactive approach to resolve the issue as quickly and effectively as possible. Our team will work directly with you to understand the problem and find an appropriate solution. We believe in clear and transparent communication to ensure your satisfaction.
Warranty and Service Agreements:
For added peace of mind, we offer warranty coverage and service agreements that ensure continued support after the purchase. These agreements can include regular maintenance visits, priority response times, and extended warranty periods.
Continuous Feedback:
We value customer feedback and use it to improve our products and services. If you have suggestions or concerns, we encourage you to share them so we can enhance your experience with our equipment.
Our mission is to ensure that every customer is completely satisfied with their purchase. We believe in building long-term relationships and providing continuous support to ensure the success of your business.
If you have any concerns or need assistance, please don’t hesitate to contact us. We’re committed to addressing any issues promptly and ensuring that your production line operates smoothly.
Explore trends, tips, and innovations in Knotted Bones Processing Line. Enhance efficiency and quality with expert insights.
Making homemade dry dog food is a rewarding way to ensure your pet receives balanced nutrition
Making homemade dry dog food is a rewarding way to ensure your pet receives balanced nutrition
Making homemade dry dog food is a rewarding way to ensure your pet receives balanced nutrition
Making homemade dry dog food is a rewarding way to ensure your pet receives balanced nutrition
Making homemade dry dog food is a rewarding way to ensure your pet receives balanced nutrition
Making homemade dry dog food is a rewarding way to ensure your pet receives balanced nutrition
let’s talk about how we can help you achieve your goals and take your business to increase !
Tell us as specific as possible of your needs.
We will work on the best solution & quote according to your requirements.
We will start production after getting your approval and deposit, and we will handle the shipment.
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· Call only when multiple emails unanswered !
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