Специализируется на производстве оборудования для производства кормов для домашних животных !

Pet Food Cutting Machine

pet food cutting machine (2)
pet food cutting machine (1)

Обзор

Auto Cutting Machine Series

The Darin Pet Food Cutting Machine is engineered to provide precise and uniform cutting for pet food products, including kibble, treats, and other snacks. With adjustable settings for size and shape, this cutting machine enhances the production of pet food, ensuring consistency and high output.

Built with high-quality stainless steel, the Darin Cutting Machine is durable, easy to clean, and resistant to wear and tear. The advanced blade design ensures clean cuts, preserving the texture and appearance of the pet food while minimizing waste. It is perfect for use in conjunction with other pet food processing equipment.

Application:

Ideal for use in the production of dry pet food, pet treats, and other small-sized pet snacks.

Technical parameters

Darin® Pet Food Cutting Machine

Ключевые особенности:

  • Fully Automated Operation for consistent cutting speed and settings, improving production efficiency.
  • Made from food-grade stainless steel for maximum durability and hygiene.
  • Adjustable blade settings to customize the size and shape of pet food products.
  • High-precision cutting ensures uniform size and shape, reducing waste.
  • User-friendly control panel for easy operation and adjustments.
  • Energy-efficient design that reduces power consumption and improves throughput.
  • Suitable for cutting a wide range of pet food, from dry kibble to treats.
  • Robust and low-maintenance design, ensuring long-lasting performance with minimal downtime.

Technical parameters

МодельВыходInstalled Capacity
DR-CM2+900 times/h2.0kW+

*Precise length cutting (set by plc), neat section cutting (not slanting), durable belt (5 years)

One-Stop Solution for Your Pet Food Production Goals!

Looking to create a unique pet food product? We provide full customization services, from concept to finished machine. Our engineering team uses CAD and 3D modeling to bring your ideas to life—fast and accurately. Let’s work together to build your next best-seller.

Сервис

DELIVERING DEPENDABLE PET FOOD PROCESSING SOLUTIONS.

Why Choose Darin® Machinery

Manufacturer for Full-Category Smart Petreats Machine

Darin® Machinery is global leading manufacturer of pet food production lines, Darin® provide full-cycle, one-stop production equipment solutions for all types of pet food, pet treats & pet health products.

■ Все машины сертифицированы европейским сертификатом CE и ISO 9001.
■  Run in 99+ countries including USA, Germany, Japan, Italy, UAE, Australia etc.
Поставщик оборудования для General Mills, Kelloggs, Melinda, Bill Gates foundation & Wanpi.
■ 290+ Invention patents & utility model patents.
■ Government-certified high-tech enterprise.
■ Member of APPA (USA) & Deputy President Unit of SDPIA.
■ Professional food machinery manufacturer with 18 years of experience.

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завод дарина

Индивидуальные решения по оборудованию для любого масштаба производства кормов для домашних животных.

Широкий ассортимент продукции включает в себя линии для производства сухих, влажных, полувлажных и сырых кормов для домашних животных, а также таких распространенных лакомств, как бисквиты, вяленое мясо, зубные грызуны, сыромятные грызуны и тренировочные лакомства. Кроме того, мы предлагаем различные линии для производства пищевого оборудования, машины для производства слоеных закусок, машины для производства энергетических батончиков и вспомогательное оборудование.

Run in 99+ countries & regions globally.

Darin Machinery’s equipment is operational in over 99 countries and regions, including the USA, Germany, Japan, Italy, Spain, the Netherlands, Australia, Canada, Holland, Saudi Arabia, Brazil, Mexico, Indonesia, Thailand, and more. Darin Machinery serves renowned clients worldwide, including General Mills, Kellogg’s, and the Bill & Melinda Gates Foundation, among top-tier pet food suppliers. 

клиент дарина
выставка Дарина

full-cycle, one-stop production equipment solution

Помня об автоматизации, качестве и сервисе, всегда ориентируясь на разнообразные потребности клиентов, компания Darin будет стремиться предоставить клиентам насыщенный продукт и полный срок службы после продажи.

Вопросы и ответы

Часто задаваемые вопросы

When purchasing the Pet Food Cutting Machine, you might be interested in the following questions.

МодельВыходInstalled Capacity
DR-CM2+900 times/h2.0kW+

*Precise length cutting (set by plc), neat section cutting (not slanting), durable belt (5 years)

The technical specifications, cutting capacity, и size range из Pet Food Cutting Machine can vary depending on the model and manufacturer. However, here are some key details that are commonly included in the specifications for these types of machines:

Technical Specifications:

  1. Motor Power:

    • Typically ranges from 1.5 kW на 15 kW, depending on the machine’s size and production capacity.

    • Higher power motors are used for cutting larger volumes or tougher pet food.

  2. Voltage:

    • Most machines operate on 380V three-phase power, but 220V single-phase options may be available for smaller units.

  3. Cutting Blades:

    • Made from high-grade stainless steel for durability and resistance to corrosion.

    • Some machines feature interchangeable blade systems for different cutting styles.

  4. Speed Control:

    • Adjustable speed settings to optimize cutting efficiency depending on the pet food type (e.g., wet food, dry kibble, treats).

    • Частотно-регулируемый привод (VFD) for adjusting motor speed.

  5. Cutting Technology:

    • Rotary knife system или circular blades for precise and clean cuts.

    • Some machines use hydraulic systems for more complex cutting tasks.

  6. Dimensions:

    • Machines typically range from 1.5 meters на 3 meters in length, depending on their capacity and configuration.

  7. Material Handling:

    • Includes conveyor belts или hopper feeders for smooth and efficient feeding of pet food into the cutting area.

    • Feeding height usually varies from 800mm to 1200mm.

  8. Control System:

    • PLC (Programmable Logic Controller) или touchscreen interface for easy operation and customization.

  9. Cooling System:

    • Some machines come equipped with a cooling system (fans or water-cooled units) to prevent overheating during prolonged use.

Cutting Capacity:

  1. Processing Speed:

    • The cutting capacity often ranges from 500 kg/hr на 3000 kg/hr, depending on the machine's design and motor power.

    • High-capacity machines can process several tons of pet food per day.

  2. Size and Shape of Cuts:

    • Machines can cut pet food into various shapes: cubes, slices, strips, or pellets, depending on the knife configuration and adjustments.

    • The size range for cuts typically ranges from 5mm to 30mm in width, with adjustable thickness.

Size Range:

  1. Length:

    • Typically between 1500mm на 3000mm, depending on the model's throughput and cutting features.

  2. Width:

    • 800mm to 1500mm (including the feeding system and cutting area).

  3. Height:

    • Machines may range from 1200mm to 2000mm in height, especially if equipped with additional systems like conveyors or cooling units.

Пример:

  • Small-scale machine: Processing capacity of 500 kg/hr, cutting size 5mm to 15mm, motor power of 3 kW.

  • Large-scale machine: Processing capacity of 3000 kg/hr, cutting size 10mm to 30mm, motor power of 15 kW.

These are general ranges and can vary. If you're selecting a machine for a specific application, it’s best to check with the manufacturer for detailed specifications tailored to your needs.

Would you like to dive into more details or get a list of popular machine models?

Yes, many Pet Food Cutting Machines can be customized to fit specific cutting sizes или shapes depending on the type of pet food being produced. Customization features are a key selling point for these machines, allowing manufacturers to adjust the machine to meet their unique production requirements.

Here are some common ways that these machines can be customized:

1. Регулируемые размеры резки

  • Most pet food cutting machines come with adjustable cutting blades or interchangeable blade systems that allow you to change the size of the cuts.

  • Cutting thickness can usually be adjusted from as small as 5mm up to 30mm or more, depending on the model.

  • The blade gap или blade configuration can be modified to produce different sizes of kibble, treats, or other pet food products.

2. Variety of Cutting Shapes

  • Blade configuration: Some machines are designed with rotary blades или circular cutting systems, which allow for multiple shapes such as slices, strips, cubes, или rectangular pieces.

  • Die molds: For more complex shapes, the machine can be equipped with custom die molds. This is particularly useful for cutting pet food into shapes such as bones, paws, или heart shapes for pet treats.

  • Multi-functional designs: Some models include interchangeable molds for pet food treats that require specific shapes.

3. Виды кормов для домашних животных

  • Сухой корм: For dry kibble, the machine can be customized to create a uniform cut size for consistency in cooking and drying processes.

  • Влажный корм: For wet or canned food, the blades or cutting mechanisms can be designed to handle moist, sticky textures, providing a clean cut without smearing.

  • Лечение: For treats, you may need a machine that offers more точность in creating fun shapes or adding extra features like decorative patterns.

4. Cutting System Adjustments

  • Speed control: Some machines allow you to adjust the cutting speed, which can impact the size of the cuts, especially when working with different types of food.

  • Pressure adjustments: If you’re working with a more delicate pet food (like soft or sticky treats), the pressure on the food can be customized to ensure that it doesn't get smashed or deformed during cutting.

5. Customized Feeder and Conveyor Systems

  • Conveyor belt speeds can also be adjusted to regulate the feed rate of the pet food into the cutting area, which can affect the overall size and shape of the cut.

  • The feeding system (e.g., hopper size, conveyor dimensions) can be adapted to handle various ингредиенты or accommodate different food textures.

6. Дополнительные функции

  • Knife configurations: Some machines offer the option to add multiple sets of knives or saw blades for more detailed or complex cutting patterns.

  • Multi-stage cutting: For more intricate shapes, you can opt for a multi-stage cutting system, where the food passes through several cutting phases for different shapes or sizes.

Example of Customization for Different Pet Food Types:

  • For Kibble (Dry Food): Adjustable blades to cut uniform round or square pieces, typically between 8mm to 15mm in size.

  • For Treats: Specialized molds or interchangeable dies for unique shapes like bones или paw prints.

  • For Wet Food: Soft, flexible blades that can handle moist food while maintaining consistency in cylinder or slice shapes.

Заключение:

Most modern pet food cutting machines can indeed be customized for different types of pet food, offering flexibility in cutting sizes, shapes, and even material handling. The level of customization available will depend on the machine model and manufacturer, so it’s best to discuss your specific needs with the supplier to ensure they can meet your production goals.

Would you like more information about a specific model or any other aspect of customization?

Yes, it is generally possible to request a sample или demonstration из Pet Food Cutting Machine before making a purchase, especially if you are considering a large investment. Here are a few options you can explore:

1. Requesting a Product Sample

  • Pre-production Samples: In some cases, manufacturers may produce a batch of pet food cuts for you as a test run to demonstrate the machine's capabilities before finalizing your purchase.

2. Requesting a Demonstration

  • On-site Demonstration: Many manufacturers will offer to come to your location for an on-site demonstration. During this demo, you can see how the machine works with your specific product, assess its performance, and ask questions about its operation.

  • Factory Visit: If an on-site demo is not feasible, you can visit the manufacturer’s factory to observe the machine in action and evaluate its performance with other materials or products similar to your pet food. Some manufacturers may also have live streaming or video demonstrations available.

  • Virtual Demonstration: For convenience, some manufacturers offer virtual demos via video calls, where they walk you through the machine’s features and show you how it operates. You may also be able to send some of your product samples for remote testing.

3. Video Demonstrations and Reviews

  • Pre-recorded Demos: Some suppliers might offer pre-recorded video demonstrations that showcase the capabilities of the Pet Food Cutting Machine. This is useful for initial research before reaching out for a live demo.

  • Customer Testimonials: You can also ask for references or customer testimonials that share their experiences using the machine for similar pet food types. These can help you understand how the machine performs in real-world conditions.

4. Consultation and Customization

  • Customization Requests: If you are looking for specific cuts or shapes, many manufacturers will work with you to customize the machine. This is often accompanied by a demo to ensure that the machine can meet your production needs.

  • Pre-sale Consultation: A consultation may include a product demo at the company’s facility, allowing you to see different machine configurations, adjust cutting settings, and see how the machine handles different types of pet food.

Steps to Request a Sample or Demo:

  1. Contact the Supplier: Reach out to the supplier or manufacturer to inquire about the possibility of a sample or demo. Clearly explain your needs and ask if they provide trial periods or demo options.

  2. Specify Your Requirements: Share the type of pet food you are producing and the cutting size/shape you require. This helps the supplier tailor the demonstration to your needs.

  3. Schedule the Demo or Trial: Arrange a convenient time for the demonstration or sample test. Be prepared with any necessary information regarding your pet food, such as texture, volume, and specific cutting requirements.

  4. Evaluate Performance: During the demo or trial, assess the machine’s cutting efficiency, precision, and ease of use. Ensure that the machine meets your production standards.

  5. Review Terms: Before committing to a purchase, review terms such as warranty, maintenance support, pricing, and delivery timelines.

Заключение:

Most reputable suppliers and manufacturers offer some form of sample or demonstration to ensure you are satisfied with the machine's performance before making a purchase. This can be in the form of a trial run, factory visit, или virtual demo, depending on the manufacturer and the scale of the equipment.

Would you like advice on how to approach suppliers for this, or would you prefer a list of potential questions to ask during a demo?

Thank you for your interest in Дарин Машинери! We are happy to offer customized consultation и recommendation services to help you choose the most suitable Pet Food Cutting Machine to meet your specific production needs.

1. Initial Consultation: Understanding Your Production Needs

To ensure we provide the best solution for you, we’ll need to understand the following details about your production:

  • Тип продукта: Please let us know what type of pet food you are producing (e.g., сухой корм, влажный корм, pet treats, etc.).

  • Cutting Requirements: What are the desired cut sizes и shapes? For example, do you require uniform-sized pieces, or do you need specific shapes (such as bones, paws, etc.)?

  • Объем производства: What is your expected daily or monthly production volume? This will help us recommend a machine that fits your scale and efficiency needs.

  • Material Characteristics: If you are working with special ingredients (e.g., беззерновые формулы, органические корма для животных), please share this information so we can consider the texture and cutting requirements.

2. Machine Recommendations

Based on your information, we will recommend the most suitable Pet Food Cutting Machine for your needs. Our recommendations will take into account:

  • Cutting Capacity and Precision: We will suggest a machine based on your required cut sizes and shapes.

  • Machine Configuration: This includes factors such as мощность двигателя, cutting speed, и blade types, as well as whether you need customized cutting blades или molds.

  • Масштаб производства: We will suggest the right machine based on your expected production volume to ensure efficient and consistent performance.

3. Sample Testing and Demonstration

To ensure the machine meets your expectations, we can offer:

  • On-Site Demonstration: If possible, we can conduct an on-site demonstration at your facility to show how the machine works with your specific pet food products.

  • Sample Testing: You can send us your pet food samples, and we will test them on the machine to ensure it meets your cutting specifications.

  • Virtual Demonstration: If an on-site demo is not feasible, we can arrange a virtual demonstration via video conference to walk you through the machine’s features.

4. Post-Sale Support

We are committed to providing comprehensive post-sale support:

  • Обучение: After the machine is installed, we provide operator training to ensure your team can use the equipment effectively.

  • Technical Support: Our team is available for техническая поддержка to address any issues and keep your machine running smoothly.

  • Запасные части: We also offer spare parts и upgrades as needed, ensuring your equipment stays in optimal condition.

5. Customized Solutions

If your production needs are unique, we also offer custom solutions, включая:

  • Custom Blades: We can provide tailored blade configurations based on your product and cutting requirements.

  • Special Cutting Shapes: For example, custom shapes for pet treats or specific cutting patterns.

  • Production Optimization: We can offer advice on optimizing your production line, including equipment integration and layout changes.

Следующие шаги:

  1. Свяжитесь с нами: Please reach out to us via our website, phone, or email to initiate a consultation.

  2. Provide Information: Share detailed information about your production requirements so we can offer the most accurate recommendations.

  3. Schedule a Demo or Sample Test: If needed, arrange for an on-site demonstration or send us your samples for testing.

  4. Review the Proposal: After the consultation, we’ll provide you with a detailed machine recommendation, specifications, and pricing.

We look forward to working with you and providing a solution tailored to your production needs. If you have any questions or need further assistance, feel free to contact us!

The estimated delivery time will depend on several factors:

  • Production Timeline: If the machine is a custom order or requires specific configurations, this may impact production time. Typically, custom-built machines may take 4 to 8 weeks to manufacture, depending on complexity.

  • Shipping Method: The delivery time will also depend on your location and the chosen shipping method. Air freight generally takes less time than sea freight, with air shipments taking around 7 to 14 days and sea freight taking approximately 20 to 40 days.

  • Logistics and Customs: International shipments may require additional time for customs clearance or handling, especially if the goods are being shipped across borders.

We will provide a more precise estimated delivery date once we have the specific details about your order and location.

1. Installation Services

Да, Дарин Машинери offers installation services as part of our commitment to ensuring that our machines are correctly set up and fully operational in your production facility.

  • On-Site Installation: Our skilled engineers can travel to your location to oversee the installation of the Pet Food Cutting Machine. This includes connecting the machine to power sources, testing the cutting functions, and performing any required calibration to ensure it’s running at optimal performance.

  • Обучение: Along with installation, our engineers will also provide operator training. This will help your team understand how to use the machine effectively, handle basic troubleshooting, and perform regular maintenance tasks.

  • Remote Assistance (if applicable): If you are located in a region where on-site installation is difficult, we can arrange remote installation assistance via video call. In this case, we will guide your team through the setup process and provide remote troubleshooting if needed.

2. Setup Time

The setup process generally takes the following time depending on the complexity of your system and location:

  • Standard Setup: For a typical Pet Food Cutting Machine, the installation and testing process usually takes around 1 to 2 days. This includes:

    • Machine Unboxing and Assembly (if necessary)

    • Electrical and Mechanical Connections

    • System Calibration and Initial Testing

    • Operator Training Session

  • Custom Setup: If the machine requires specific customizations (e.g., custom blades or configurations), the setup process may take a bit longer, typically 2 to 3 days.

  • Remote Setup: For remote installations, the process can take 1 to 2 days depending on how quickly your team can set up the machine with our guidance.

3. Post-Installation Support

Once installation is complete, Дарин Машинери provides ongoing support to ensure the machine continues to function at its best:

  • Technical Support: Available if you encounter any operational issues.

  • Профилактическое обслуживание: We can recommend a maintenance schedule and offer parts as needed.

  • Follow-Up: We will check in to ensure that the machine is operating as expected and address any concerns you may have.

Next Steps

  • If you’re ready for installation, we can coordinate the installation date based on your facility’s schedule.

  • We will also need to know if you have specific installation requirements или special requests for the setup process.

We aim to get your machine up and running with minimal downtime and ensure it meets your production needs from day one.

If you have any additional questions or would like to schedule installation, feel free to contact us.

Thank you for your inquiry regarding our quality control procedures. At Дарин Машинери, we prioritize delivering products that meet the highest performance standards and provide long-lasting reliability. To ensure our Pet Food Cutting Machines meet or exceed expectations, we have implemented comprehensive контроль качества measures throughout the manufacturing process.

1. Quality Control During Manufacturing

We follow a rigorous quality assurance process at each stage of production, which includes:

  • Выбор материала: We use high-quality, durable materials that are specifically chosen for their ability to withstand the wear and tear of continuous production. All materials undergo thorough проверки качества before being used in production.

  • Component Testing: Every individual component, such as motors, cutting blades, gears, и control systems, is subjected to quality testing to ensure they meet performance specifications. We check for accuracy, durability, and compatibility with other parts of the machine.

  • Assembly Checks: Our assembly line follows strict assembly procedures to ensure the machine is put together correctly. After the assembly is complete, we conduct a full functional check of the machine to verify that all parts are properly installed and integrated.

2. Performance Testing and Calibration

Before the machine is shipped, we conduct extensive performance testing to ensure it meets all necessary standards:

  • Cutting Performance: We simulate real-world production scenarios using your type of pet food to test the machine’s cutting accuracy, speed, and consistency. This ensures the machine delivers the required cut size и shape with minimal waste.

  • Операционная эффективность: We check the machine’s overall эффективность работы to make sure it runs smoothly without overheating, excessive vibration, or noise. We also ensure that the machine operates within the desired speed и cutting capacity.

  • Safety Tests: All safety features, including emergency stops, overload protection, и safety guards, are tested to ensure they function properly during operation.

  • Окончательная проверка: Once all tests are passed, the machine undergoes a final inspection to verify that it meets the agreed-upon specifications and quality standards. This includes checking for any cosmetic defects and ensuring that the machine is clean and ready for delivery.

3. Pre-Shipment Quality Verification

Before shipping the machine to you, we perform a pre-shipment inspection:

  • Packaging Inspection: The machine is carefully packed to avoid damage during transit. We ensure that all components are securely packaged, and we use customized protective materials to safeguard the machine.

  • Documentation: We include all necessary documentation, including user manuals, technical specifications, and warranty details, ensuring you have everything needed for installation and operation.

4. Post-Delivery Quality Assurance

After the machine is delivered and installed, we offer ongoing quality support:

  • Operator Feedback: We encourage feedback from your team about the machine’s performance in real-world production conditions. This helps us identify any areas for improvement.

  • Warranty and Support: We offer a warranty on all our machines, which covers repair and replacement of defective parts. Additionally, our customer support team is available to assist with any operational issues or technical concerns.

5. Continuous Improvement

We are constantly improving our quality control procedures to ensure our machines stay ahead of industry standards:

  • Customer Reviews: We take customer feedback seriously and continuously work to refine and improve our products.

  • R&D: Our research and development team regularly evaluates the latest technologies and materials to incorporate them into our machines, ensuring they remain innovative and highly efficient.

We take pride in the quality of our Pet Food Cutting Machines and are committed to delivering products that help your business succeed. If you have any further questions or would like more details about our quality control processes, feel free to reach out!

Thank you for your inquiry regarding обучение и user manual for your Pet Food Cutting Machine. At Дарин Машинери, we are committed to ensuring that you and your team can operate the machine effectively and safely from day one. Here’s how we support you:

1. Operator Training

Мы предлагаем comprehensive training to help you and your team become proficient in using the machine. This includes:

  • On-Site Training: If you choose the on-site installation service, one of our experienced technicians will provide hands-on training at your facility. The training will cover:

    • Machine Setup: How to properly set up and initialize the machine.

    • Operation Basics: How to operate the machine, including starting, stopping, and adjusting settings for different cutting needs.

    • Обслуживание: How to perform regular maintenance tasks to keep the machine running smoothly, such as cleaning, lubricating, and replacing blades.

    • Troubleshooting: How to identify and solve common issues that may arise during operation.

  • Remote Training: If on-site training is not feasible, we can arrange for remote training via video call. This allows us to guide your team through the process and address any questions.

  • Custom Training: If you have specific requirements (e.g., different cutting patterns or configurations), we can tailor the training to your needs.

2. User Manual

Each machine comes with a detailed user manual, which includes:

  • Machine Overview: A description of the machine’s features and functions.

  • Setup Instructions: Step-by-step instructions on how to set up the machine, including power connections, safety checks, and calibration.

  • Operating Instructions: Clear guidelines on how to operate the machine for optimal performance, including how to adjust settings for different types of pet food.

  • Maintenance and Troubleshooting: Detailed instructions on how to maintain the machine, replace parts, and troubleshoot common issues.

  • Safety Precautions: Important safety guidelines to ensure safe operation, including emergency stop procedures and personal protective equipment recommendations.

The user manual will be provided in both printed и digital formats, and it will be shipped with your machine. If needed, the digital version can also be accessed via our website or sent via email.

3. Post-Training Support

After training, you will have access to ongoing support:

  • Customer Support Team: Our team is available to assist you with any questions or concerns regarding the operation of the machine. Whether you need help with дополнительные возможности or troubleshooting, we’re here to help.

  • Technical Support: If any issues arise that require in-depth assistance, our technical support team is available to guide you through solutions via phone, email, or video call.

4. Additional Resources

In addition to the user manual, we also provide video tutorials for common tasks like adjusting the cutting settings or replacing blades. These videos are accessible through our website or sent to you upon request.

We want to ensure that you can use your Pet Food Cutting Machine with confidence and ease. If you have any further questions or need clarification about the training or manual, please don’t hesitate to contact us.

Thank you for your inquiry regarding the warranty for the Pet Food Cutting Machine. We understand how important it is to have peace of mind when purchasing equipment, and we are committed to ensuring your machine performs optimally throughout its lifespan. Here’s an overview of our warranty coverage:

1. Warranty Duration

The Pet Food Cutting Machine comes with a standard warranty of 12 months from the date of installation or the date of delivery (whichever occurs first). During this period, we guarantee that the machine will perform according to the specifications outlined in the contract and user manual.

2. Warranty Coverage

Our warranty covers the following:

  • Manufacturing Defects: Any defects in materials or workmanship that occur during normal use will be covered under the warranty. If any parts of the machine fail due to manufacturing errors, we will repair or replace them at no cost to you.

  • Major Components: This includes critical parts such as:

    • Моторы

    • Cutting Blades

    • Control Panel and Electrical Components

    • Pneumatic and Hydraulic Systems (if applicable)

    • Gearboxes and Transmission

  • Labor Costs for Repairs: If the machine requires repairs due to a covered defect, the трудовые затраты associated with the repair will be covered within the warranty period.

  • Calibration and Adjustments: If your machine experiences issues with calibration or performance that are due to internal faults, we will address these issues under the warranty and ensure the machine operates as specified.

3. Exclusions from Warranty

While we provide extensive warranty coverage, the following are not covered under the warranty:

  • Износ: Normal wear and tear, such as blade dulling or minor surface scratches, is not covered under warranty. Regular maintenance and part replacement (such as cutting blades) are the responsibility of the customer.

  • Improper Use: If the machine is damaged due to improper operation, misuse, or not following the instructions in the user manual (e.g., using it with incompatible materials), these issues will not be covered.

  • Damage from External Factors: The warranty does not cover damage caused by external factors such as floods, fires, electrical surges, or other natural disasters.

  • Modifications or Unauthorized Repairs: Any alterations or repairs made to the machine by unauthorized personnel will void the warranty.

4. Warranty Extension Options

Мы предлагаем warranty extension options for customers who want longer coverage beyond the standard 12 months. These extended warranty plans can be customized based on the needs of your operation. Please contact us for more details if you’re interested in extending your warranty.

5. After-Warranty Support

Once the warranty period ends, we continue to offer customer support, including access to spare parts и repair services. Additionally, we provide ongoing техническая поддержка at a discounted rate for customers who need assistance outside of the warranty coverage.

How to File a Warranty Claim

If you experience any issues covered by the warranty, please contact our customer support team with the following information:

  • Order Number и Serial Number of the machine.

  • A description of the issue you’re facing.

  • Any relevant photos or videos that can help us diagnose the problem.

We will then assist you in resolving the issue as quickly as possible, either by sending replacement parts or arranging for repairs.

We’re committed to delivering high-quality machinery and ensuring your satisfaction throughout the life of your Pet Food Cutting Machine. If you have any further questions or need more information about the warranty, feel free to reach out.

Thank you for reaching out with your question regarding техническая поддержка for your Pet Food Cutting Machine. We understand the importance of maintaining smooth operations, and we’re committed to providing prompt assistance whenever you encounter any issues or malfunctions with your equipment.

1. Accessing Technical Support

If you encounter any issues or malfunctions with your machine, there are several ways to access our техническая поддержка team:

  • Customer Support Hotline: You can contact our dedicated support team by phone. Our customer support hotline is available 24/7 for urgent issues. The contact number is [Insert phone number].

  • Email Support: For less urgent issues or to provide detailed descriptions of the problem, you can email our support team. We typically respond within 24 hours and may ask for additional details (e.g., photos, videos, machine serial number).

  • Online Support Portal: We also offer an online support portal on our website, where you can submit a support ticket and track the status of your request. The portal allows you to upload any relevant documentation or media that will help our technicians diagnose the problem more efficiently.

  • Remote Assistance: If the issue requires immediate attention but cannot be resolved over the phone, we offer remote assistance via video calls or remote desktop software. Our technicians will guide you through troubleshooting steps in real-time.

2. Troubleshooting Guides and FAQs

Мы предоставляем self-help resources to help you troubleshoot common issues with the Pet Food Cutting Machine:

  • User Manual: Your user manual contains a troubleshooting section that addresses the most common issues and solutions.

  • Video Tutorials: We offer a series of video tutorials that demonstrate how to address basic issues, perform routine maintenance, and resolve common malfunctions. These videos are available on our website or can be sent to you upon request.

  • Вопросы и ответы: Our website also includes a detailed Frequently Asked Questions (FAQ) section, where you can find answers to common queries about machine operation, maintenance, and troubleshooting.

3. On-Site Technical Support (if needed)

If the issue cannot be resolved remotely, we can arrange for on-site technical support:

  • Our trained technicians will visit your facility to diagnose and repair the machine in person.

  • On-site support is available at an additional cost, and we can coordinate the visit based on your location and the urgency of the issue.

4. Warranty Support

If the issue is covered by the warranty, all labor и parts required for repair will be provided at no extra cost. You simply need to provide the serial number of the machine and a brief description of the problem when contacting us.

5. Maintenance and Spare Parts

To prevent future issues, we recommend scheduling regular профилактическое обслуживание. Our support team can help you set up a maintenance schedule and provide you with necessary spare parts to keep your machine in top condition.

We are dedicated to ensuring that your Pet Food Cutting Machine operates without interruption, and our technical support team is always here to assist you. If you experience any issues, don’t hesitate to reach out to us using the contact methods mentioned above.

Thank you for your interest in the Pet Food Cutting Machine and your question regarding spare parts availability and ordering.

At Дарин Машинери, we understand how important it is to keep your production line running smoothly. That’s why we offer a reliable and efficient spare parts service to support your machine throughout its lifespan.

1. Are Spare Parts Readily Available?

Yes, we maintain a comprehensive inventory of commonly used spare parts for all our machines, including the Pet Food Cutting Machine. This includes:

  • Режущие лезвия

  • Belts and drive components

  • Bearings and seals

  • Electric components (sensors, switches, circuit boards)

  • Motors, gearboxes, and pneumatic parts

Our spare parts are manufactured to original specifications to ensure compatibility and performance. Most parts are ready to ship from our warehouse within 24–72 hours upon order confirmation.

2. How to Order Spare Parts?

Ordering spare parts is simple and efficient. Here’s how:

Option 1: Contact Our Spare Parts Department

Email us directly or your assigned sales representative with the following information:

  • Machine model

  • Serial number

  • Part name or part number (if known)

  • A photo of the part (if the name is uncertain)

  • Ваш shipping address

Our team will confirm availability, provide a quotation and estimated delivery time, and guide you through the payment and shipping process.

Option 2: Use Our Online Parts Request Form

Visit our website and navigate to the “Spare Parts” section. There, you can fill out a simple Parts Request Form, upload images if needed, and submit your request directly.

3. Lead Time and Delivery

We ship globally via DHL, FedEx, or air freight, depending on your preference and the urgency. Most standard parts are delivered within 5–10 working days. Express delivery is also available upon request.

4. Preventive Parts Package (Optional)

When purchasing a machine, we recommend selecting our Preventive Spare Parts Kit, which includes a set of the most frequently used or worn components. This helps you reduce downtime and avoid emergency ordering.

5. Technical Support for Installation

If needed, our technical support team can guide you through the installation of replacement parts via:

  • PDF instructions

  • Video tutorials

  • Live video support

We’re here to support your operations at every stage. Should you need help identifying a part or placing an order, feel free to contact us — we’re happy to assist.

Thank you for your inquiry regarding the обслуживание of your Pet Food Cutting Machine. Proper maintenance is essential to keep your machine running at its best and to maximize its lifespan. Below are our recommended maintenance guidelines to ensure оптимальная производительность и durability of your machine.

1. Daily Maintenance

To ensure smooth operation and avoid unnecessary wear and tear, perform the following daily checks:

  • Clean the Machine: After each production run, clean the cutting chamber, conveyor belts, and blades to remove any leftover pet food debris. Use a soft cloth или brush to avoid damaging any components. For more thorough cleaning, you can use compressed air to blow out any remaining food particles.

  • Check Cutting Blades: Inspect the cutting blades for wear. If they are dull or damaged, they should be replaced to ensure the machine cuts efficiently and accurately. Лезвия should be cleaned after each use and lubricated as needed to maintain sharpness.

  • Inspect Electrical Components: Make sure all electrical components, such as buttons, switches, and wires, are functioning properly. Look for any signs of wear or exposed wiring that could pose safety risks.

2. Weekly Maintenance

Once a week, perform the following checks:

  • Lubricate Moving Parts: Apply lubrication to the motor and other moving components (such as gears, bearings, and drive chains) to reduce friction and prevent premature wear. Use high-quality industrial lubricant and follow the manufacturer’s recommendations for types and quantities.

  • Check Belt Tension: Inspect the belts for wear and ensure they are properly tensioned. Loose or worn belts can cause slipping, leading to inefficiency and potential machine damage.

  • Inspect Pneumatic/Hydraulic Systems: If the machine uses any pneumatic or hydraulic systems, check the air filters, hoses, and pumps for leaks or damage. Regularly clean or replace air filters to ensure proper airflow.

3. Monthly Maintenance

  • Examine the Motor and Gearbox: Check the motor и gearbox for any unusual noises, vibrations, or overheating. Make sure the motor is clean and well-ventilated to prevent buildup of dust or debris.

  • Check Alignment: Ensure all components are properly aligned, including the cutting unit и conveyor belt system. Misalignment can lead to irregular cutting or excess wear on parts.

  • Inspect Control Panel: Perform a thorough inspection of the control panel and wiring. Ensure all buttons, dials, and sensors are functioning correctly.

4. Quarterly Maintenance

  • Inspect the Safety Features: Verify that all safety guards and emergency stop buttons are in proper working order. Ensure that the safety sensors are calibrated and respond correctly.

  • Replace Worn Parts: Check for any parts that have worn down over time, such as rubber seals, springs, или gears. These should be replaced before they cause operational issues.

  • Test Machine Performance: Run a test cycle to evaluate the machine's overall performance. If you notice any inconsistency in cutting or a drop in output quality, it may indicate a problem that requires immediate attention.

5. Annual Maintenance

  • Full System Inspection: Have a professional technician conduct a thorough inspection of the entire machine. This includes checking all systems, such as the motor, pneumatic system, cutting mechanism, и electrical components, and ensuring they are functioning optimally.

  • Calibrate the Machine: Perform a calibration to ensure that the machine’s settings are accurate and aligned with manufacturer specifications. This is especially important for ensuring consistent cutting results.

  • Replace Consumables: Over time, parts like cutting blades и belts may wear out and need replacing. Make sure to keep a stock of spare parts for these consumables.

6. Record Keeping

It is essential to log maintenance activities to ensure consistency and track the performance of the machine. Keep a record of:

  • Dates and types of maintenance performed

  • Parts replaced

  • Any issues encountered and solutions implemented

This record can be helpful for future troubleshooting and maintaining the machine’s warranty coverage.

7. Additional Tips

  • Training for Operators: Ensure that your operators are trained in proper machine use and maintenance. This will help prevent operator errors and ensure that the machine is used within its intended capacity.

  • Use Genuine Spare Parts: For repairs or replacements, always use genuine parts from Дарин Машинери. This will help maintain the machine's performance and prevent compatibility issues.

8. Warranty and Support

If you notice any persistent issues or need assistance with maintenance, please contact our technical support team. We offer warranty-covered services and can guide you through more complex repairs or provide on-site support if needed.

By following these maintenance guidelines, you can ensure that your Pet Food Cutting Machine remains in peak condition, extends its lifespan, and continues to deliver high performance.

Should you need any additional support or have questions about specific parts, please feel free to reach out to us.

At Дарин Машинери, we are committed to ensuring that our customers are completely satisfied with both our продукция и services. If for any reason you are dissatisfied, we value your feedback and are here to assist you in resolving any issues.

1. Providing Feedback or Filing a Complaint

If you are dissatisfied with the Pet Food Cutting Machine or any aspect of our service, we encourage you to share your concerns with us through the following channels:

Option 1: Contact Our Customer Service Team Directly

You can reach out to our customer service team by email. In your message, please provide the following details:

  • Order Number

  • Machine Model and Serial Number

  • A brief description of the issue or feedback

  • Any relevant photos or videos (if applicable)

Our customer service team will respond within 24 hours to acknowledge your complaint and work with you to resolve the issue promptly.

Option 2: Submit a Complaint Through Our Online Portal

Visit our website at and navigate to the "Contact" section. There, you can find a Complaint Submission Form. Simply fill out the form with the relevant details and submit it for review. Our team will get back to you as quickly as possible with a resolution.

Option 3: Contact Your Sales Representative

If you purchased the machine through a specific sales representative, you can directly contact them with your feedback or complaint. They will escalate the issue to the appropriate department to ensure timely resolution.

2. Our Commitment to Resolving Complaints

We take every complaint seriously and follow a structured process to address your concerns:

  • Acknowledgment: We will acknowledge receipt of your feedback or complaint within 24 hours.

  • Investigation: Our team will investigate the issue to fully understand the problem and identify the best course of action.

  • Resolution: Once the issue is identified, we will provide you with a solution—whether that’s a replacement part, repair, или service improvement—as well as an estimated timeline for resolution.

  • Follow-Up: After the resolution, we will follow up to ensure that the solution meets your expectations and that you are satisfied with the outcome.

3. Escalation Process (if necessary)

If you feel that your issue has not been adequately resolved, we offer an escalation process. You can escalate your complaint to a Customer Relations Manager by emailing  . They will personally review the case and ensure a fair and satisfactory resolution.

4. Feedback for Improvement

We also welcome positive feedback! If you are satisfied with the product or service, please feel free to share your thoughts. Positive feedback helps us maintain and improve the quality of our products and services.

5. Continuous Improvement

Your feedback is vital in helping us enhance our offerings. Whether it’s a suggestion for improvement or a concern about our product, we appreciate you taking the time to let us know. Rest assured, we will make every effort to ensure that your experience with Дарин Машинери meets the highest standards.

6. Customer Satisfaction Guarantee

At Дарин Машинери, we stand by the quality of our Pet Food Cutting Machine and services. We aim to ensure that every customer is satisfied with their purchase, and we are here to make things right if anything goes wrong.

If you have any further questions or need assistance, don’t hesitate to reach out to us.

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